Atomic City Mobile – Frequently Asked Questions

  • Why are your hours so odd?

    My hours have recently changed due to a very positive change in my employment. I still have a day job, but now I work from home, so my availability is much more flexible. I can schedule an appointment pretty much anytime 7 days a week. Just text or call (270) 908-0338 and we’ll get a time set up for you to stop by.

  • Where is your shop?

    I don’t have a shop. I do my repairs out of my home, which is located in Midtown Paducah, near Noble Park. This is the main reason I am able to keep my prices as low as possible, because I do not have the costs that come with having a storefront. Some people are discouraged by the fact that mine is a home-based business, but rest assured – it doesn’t matter where the repair is performed. If I am performing it, you are going to get the best iPhone or iPad repairs and the highest quality repair work in the area. I promise.

  • Why do you make your customers read and submit that ridiculously long-winded Terms of Service form before each repair?

    Listen, I know that disclaimer sucks. I know because I wrote it. I really wish I didn’t have to require it, but unfortunately it is a sign of the times in which we live. I have been doing this for over 10 years now, and not a single month goes by where at least one person doesn’t try to take advantage of me. If I want to keep doing business and providing my services to the area, I have to protect myself and my company. The form protects you, too. It explains all my policies and procedures and gets you thinking about potential problems you may not have thought of before. So even if you decide not to have me perform your repair, you are armed with some new questions to ask whomever you decide to use. I have tweaked and modified the agreement with feedback from some of my customers to make it as fair and as easy to understand as possible, but should you ever have any questions about the agreement, please don’t hesitate to ask. Feel free to read over my Terms of Service here.

  • Can I buy parts from you so that I may perform my repairs myself?

    Nope. I don’t sell my parts to anyone, for any reason. No exceptions. If you want to take the chance and fix your phone yourself, you will have to do the work of finding the parts yourself, too.

  • What happens if you install a part on my device and it fails?

    This has changed recently. Basically if the part I installed on your phone stops working (within a reasonable amount of time), and it is due to the failure of the part (you dropping it in water does not constitute failure of the part), I’ll swap it again at no charge. The part has to be in the same condition it was in when you picked it up (i.e. no cracks or scratches). If the part is damaged and it is within 30 days, I will replace it for the cost of the part only. If it is after 30 days, I charge full price. Remember – Gotta read those Terms of Service!

  • Do you work on Android devices?

    Nope. No exceptions. I’m also not going to refer you to someone who does. The default answer I will give to this question is to contact the device manufacturer. Trust me, you’re better off having your Android device repaired by the manufacturer as opposed to locally.

  • Are the parts you use made by Apple?

    No. The parts I use are extremely high-quality parts that are made in the same facilities that Apple uses to make their parts, but are not officially provided BY Apple. Apple doesn’t sell their parts to anyone, so don’t let anyone tell you they are selling genuine Apple parts. They aren’t. I promise.

  • Are you an Apple certified technician?

    Nope. I have been doing this for a very long time, and I am very good at what I do, but I do not have a certification from Apple. Apple does not certify people to work on iOS devices.

  • Will you jailbreak and/or unlock my device?

    Nope. And I won’t refer you to someone that does, either.

  • How long do repairs usually take?

    In most cases about an hour or less. In the case of iPad, I require the device be left for 24 hours so the adhesive I use to set the glass can cure properly.

  • Why are you so hard to reach?

    If you call during the day on Monday through Friday, I am at work, and can’t always answer your call. Fair warning: I rarely check or return voicemails. I do, however, always reply to texts. You may text at any time, as well as send an email to ian@atomiccitymobile.com. You may also use my Estimate Request Form to get an accurate price on what it will cost to repair your device. TEXTING (270) 908-0338 is the best way to reach me about repair estimates. By the way: If you keep calling, hanging up, and calling right back – I will block your number. That’s annoying and rude – and I really don’t want your business if you are that kind of person. Patience is a virtue, as is the ability to read and follow instructions.